Refund & Cancellation Policy

This Refund & Cancellation Policy describes the general approach GO99WEB uses for cancellations, refunds, project deposits, third-party charges and work that has already been performed. Because website projects can involve planning, design, development, configuration, communication and purchases from outside providers, the amount and availability of any refund can depend on the stage and circumstances of a particular project.

1. Scope of This Policy

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

2. Project Deposits and Initial Payments

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

3. Work That Has Begun

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

4. Customer Cancellations

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

5. GO99WEB Cancellations

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

6. Refund Requests

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

7. Third-Party Costs

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

8. Domains and Hosting

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

9. Completed Services

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

10. Chargebacks and Payment Disputes

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

11. Project Delays

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

12. Revisions and Change Requests

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

13. Exceptions

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

14. Changes to This Policy

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

15. Contact Information

A website project can involve planning, design, development, configuration, content preparation, hosting work, domain configuration, form setup, integrations and customer communication before a finished website is delivered. Because some work is performed immediately and some third-party purchases are non-refundable, a cancellation does not automatically create a right to a full refund. If cancellation occurs before meaningful work begins, GO99WEB may evaluate a refund after considering payment processing and other costs. If work has begun, the amount retained may reflect work performed and expenses incurred. Domain, hosting, software, advertising, plugin, payment and other third-party charges may be governed by the provider's own refund rules.

For this area, customers should provide accurate information, communicate material changes promptly and review project or website information carefully. GO99WEB may request additional information when reasonably necessary to understand a request, maintain security, determine project scope, respond to a concern or comply with an applicable requirement. Where a separate written project agreement, invoice or service-specific agreement contains more specific terms, those terms may govern the particular transaction to the extent permitted by law.

Changes and interpretation

GO99WEB may update this page from time to time to reflect changes in services, technology, business practices, legal requirements or third-party providers. The version published on this website is intended to provide the most current general information available. If a material change affects an existing project or agreement, the parties may address that change through the applicable project communication or written agreement.

Contact Information

Questions about this policy may be submitted through the GO99WEB Contact page. Please provide enough information for us to identify the subject of your question and respond appropriately.